Oceans

Closer Magazine Winter 2013-14

Lynda Phillips, Oceans Administrator oceans@fredolsen.co.uk PS. You can now view the current Oceans membership terms and conditions on our website or alternatively call me for your copy. OCEANS A Drop into Welcome to A Drop Into Oceans. So, here we are with our winter edition of Closer, betwixt the festivities and indulgences of the Christmas holidays and the arrival of the New Year with its resolutions and plans. I sincerely hope your Christmas was all you wished for and that you are looking forward to 2014. For me, Christmas is a time for sending the traditional greetings cards to all the friends and family in my address book. However, I can never be sure that all the cards arrive safely or indeed that I have the correct address for people I haven’t seen for some time. Sadly every year the postman will deliver cards to my home, addressed to previous occupants and all I can do is put them back into the post marked ‘not known at this address’. In most cases neither recipient nor sender are ever any the wiser. Similarly there may be cards that I send which, unbeknownst to me, will never arrive. This reminds me of how often I receive calls from Oceans members who are disappointed not to be receiving regular post from Fred. Olsen, so I thought I would take this opportunity to explain how to prevent this. Following the upheaval of a house move, there are always so many companies and people to inform of your change of address, so it is understandable how Oceans may get overlooked. If this happens, when post is sent to your old address (after any 66 www.fredolsencruises.com redirection service has ceased) the new home owner will most likely put the item back in the post marked ‘return to sender’. We will then note on your membership records in our database that we no longer have a valid postal address for you. Unfortunately until we hear from you again we cannot send you any further offers or brochures. Another common reason for members not receiving postal communication from us is if you have chosen not to receive postal marketing from us. The offer to opt-out of mailings is given on the ‘My Cruises’ web page and this option is most often ticked without any thought for the consequences. Indeed I have to admit to being guilty of automatically opting-out of any marketing at the first opportunity. Unfortunately this will stop all post, including brochures, advance registration information and special offers that may have been of interest to you – it will even stop Closer magazine! Both of these issues are quickly and easily resolved by contacting the Oceans department on 01473 746 160. Whilst I am talking about this, it is worth highlighting the importance of ensuring we have the correct address details for you at all times. If you make a booking using an address different to our records, our systems may not recognise your membership details and consequently a new membership number will be created for you. This can result in your not being afforded the benefits you should receive for your membership level, as we will not be taking account of your past cruising history. If you think this may have happened to you please be sure to contact me and I will be able to consolidate all your past bookings onto one membership number. Finally, don’t forget that if you have lost that scrap of paper with the address details of new friends you made on a recent cruise, I can probably help to reunite you. Just drop me a line with as many details as you can remember and I can forward on a letter on your behalf, or pass on your email contact details. And so as we head into 2014 I hope that you’ll join us on board one of the many tempting cruises we have on offer, either to venture somewhere new or revisit a well-loved port of call. I wish you all a Happy New Year and look forward to continuing to hear from you – and remember I am here to help you.


Closer Magazine Winter 2013-14
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